Some orders may experience delays due to COVID-19 restrictions and increased package volume in carrier networks. Availability dates do not reflect the most up-to-date timing.
Zoe Baby uses FedEx and USPS as our primary shipping methods for all strollers, travel cribs, high chairs, and Munchkin sets. Accessories usually ship separately as they are fulfilled from a different warehouse but all items ship from our base of operations in NC and SC.
Orders received and authorized before 12PM EST (M-F) generally ship within 1-2 business days, depending on order volume. Our warehouse team spends time with their families on weekends and national holidays. Orders placed on those days will be shipped within 2-3 business days the following week.
How much does shipping cost?
Shipping costs are flat fee based on your order total:
up to $25, $4.99;
$275 & up, $24.99
Shipping to Alaska & Hawaii
Orders being shipped to Alaska or Hawaii must choose the “HAWAII” option at checkout. This is a flat rate fee of $75. Note that Fed-ex doesn’t offer overnight or 2-day shipping on strollers to AK or HI. For additional details about shipping to Hawaii and Alaska, please see Fedex.com.
Shipping to Puerto Rico & Guam
Orders being shipped to Puerto Rico & Guam must choose the “PUERTO RICO” shipping option at checkout. This is a flat rate fee of $75. Note that Fed-ex doesn’t offer overnight or 2-day shipping on strollers to PR or GU. For additional details about shipping to Puerto Rico or Guam, please see Fedex.com.
If you need to receive your shipment by a guaranteed date, please choose an expedited shipping method during checkout. That is the only way Fedex can guarantee the arrival date. All of the above shipping information applies to expedited shipments as well except for the transit days. You can alter the amount of transit days according to the expedited shipping method you choose. Specifically, our EXPRESS shipping guarantees 3 transit (business) days or less, and OVERNIGHT Shipping guarantees 1 transit (business) day. All time frames expressed are from the time the package is shipped, not the time the order is placed. If you want to change your shipping method after checking out, please reach out to customer service at firstname.lastname@example.org immediately so they can cancel your order.
How long will standard ground shipping take?
Please Note: Some orders may experience delays due to COVID-19 restrictions and increased package volume in carrier networks.
The below transit map shows approximately how many business days it will take for your shipment to arrive if you choose the Ground Shipping option during checkout. Please note that FedEx Home Delivery does not consider Saturday or Sunday as “transit or delivery days”. Saturday delivery is not an option with our shipping methods. FedEx reserves Saturday deliveries for Priority Overnight shipments which we do not offer.
PO Box Addresses
We currently do NOT ship to PO box addresses because we ship primarily with Fedex.
We currently do NOT offer shipping to addresses outside of the United States. If you have someone here in the US or a freight forwarding company that could receive the package on your behalf we’d be more than happy to ship to their domestic address. All you have to do is place your order with the domestic address as your shipping address.
United States Postal Service and APO Shipping
We are excited to offer USPS shipping to military addresses with a $25 flat rate shipping fee on all purchases.
Federal Express Claims
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. You have up to 30 days to alert customer service of a lost, stolen, or missing item.
We will assist customers with filing a Federal Express claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact Federal Express about any loss or delivery disputes.
When will my order ship?
When will my order arrive?