We only sell direct to consumers like yourself and do not sell to stores. This is how we're able to offer such wonderful products with so many features for such affordable prices!
Our return policy on Amazon purchases is really great! You can return your purchase within 30 Days of the purchase date using your self-paid carrier of choice or Amazon's discounted self-paid label as long as the item has only been tested within your home with no food or drink and you have all of the original packing materials, box, and parts! It just can't be used outside or show any signs of use.
If you decide your ZOE stroller is not right for you and your item is brand new, unused, and in the original packaging, you can use the self-paid shipping carrier of choice or use the discounted flat-rate return label from Amazon to return your purchase to our return address:
ZOE Strollers -- Attn: Returns
13900 Conlan Circle
Charlotte, NC 28277
PLEASE INCLUDE A NOTE INSIDE THE BOX WITH YOUR RETURN STATING THE REASON YOU ARE RETURNING THE ITEM AND PLEASE STATE ANY PARTS THAT ARE DEFECTIVE.
You must use the original shipping box the stroller arrived in to ship your item back to us. Once your return arrives at our facility, it will be inspected within 5 business days. If it is brand new, unused, and in the original packaging a full refund will be issued to the original payment method used via amazon.
If your item has been used outside of your home or has food or drink spills or stains and is not in the original packaging, a restocking fee of up to 50% may apply. Also, a restocking fee will apply to all orders that are shipped back to us in a 3rd party box other than the original box in which your stroller arrived In this case we will notify you of the restocking fee amount. Don't let this alarm you. This only applies to customers that have obviously abused our fantastic return policy! :) We wish we didn't even have to mention it!
This is our amazon return policy, which is different than our website return policy.