Website Return Policy
We are confident that you will love your Zoe products, but your happiness is most important to us, so we will do our best to take care of you. We offer a 30 day trial period so you can try out our products in the convenience and comfort of your own home.
Most Zoe products* can be returned or exchanged within 30 days of purchase for a full refund or credit of the purchase price. They must be in brand new condition, unused, unscratched, without wheel tread scuff marks, and with original tags and packaging, so we recommend only test-driving our products indoors, and doing so with the utmost of care. Ground, Express and Overnight shipping charges will not be refunded.
*Trio+ strollers, Trio+ add on seats, Tribe+ strollers and Tribe+ add on seats are not returnable if they have been used. A 50% restocking fee will be applied to these items if they are not in brand new, unused condition and show signs of having been used outside.
Refunds will only be credited to the original form of payment. If you choose to return a gift, please note the refund will be issued as store credit only. It may take up to 14 business days for a return to be processed and a refund or store credit to be issued. All refunds and exchanges are subject to the approval of our returns team. For all returns, we will provide a prepaid shipping label.
Please fill out the link here to initiate the returns process:
Please note: If you ship a stroller back to us as a return, you assume the risk of shipping the stroller. If it is lost in transit, stolen, or damaged upon arrival, we aren’t responsible for replacing the stroller, and will only award refunds based on the condition of the stroller that we receive.
We do not offer $20 Flat-Rate Return Shipping from locations outside the contiguous (mainland) United States. We do not currently offer $20 Flat-Rate Return Shipping from Hawaii, Alaska, or international addresses.
This is our website return policy, which is different than our amazon return policy.