If you have broken, malfunctioning, missing or incorrect parts on your product we're so sorry to hear this! We would love the chance to help fix the problem!
Please fill out the warranty claim form at the following link: http://www.zoestrollers.com/warranty-claims
This brief form allows for proper documentation and helps us properly diagnose and troubleshoot the root cause of the issue you are experiencing. All replacement parts and entire stroller replacements are processed through this form. We typically respond within 2 business days if not sooner and can ship parts or replacements immediately once we find a solution!