Has it been more than 20 days since you shipped your return to us?
Return shipments can take up to 5 business days to arrive at our facility. We process returns within 5 business days of receipt, but refunds can take up to 10 days after receipt or 15 days after the shipment of your return to appear back on your card.
If it's been less than 20 days, we most likely are very close to having your return and respective refund processed.
If it's been more than 20 days and you've already checked the credit card used in the original purchase, please contact us here: http://www.zoestrollers.com/contact-us